During the car rental process to be carried out with Izmir Car Rentals, the most curious questions and situations related to the car rental period have been tried to be explained below.
Rental Period
How Can I Create a Car Rental Reservation?
Your car reservation www.izmircarrentals.com after completing the selections from the reservation section, you can do it with any currency by Credit card, Virtual pos or Money Order.
How Can I Make Changes to My Reservation?
Our guests who want to make changes to their reservation in cases such as vehicle changes or additional services for your approved reservations can contact our call center October 0532 379 17 62 or directly to the relevant office. There is no additional charge for changing the reservation. October 2019.
What is the Booking Cancellation Procedure?
A refund will be made without fee deduction for the reported refund requests, except for the last 24 hours before the booking time. if you request a cancellation that you have notified in less than 24 hours, the 1-day fee will be deducted and the remaining amount will be refunded. For all your questions about the cancellation request, you can contact us on 0532 379 17 62.
Age Limit and Provision/Guarantee Fees
Car rental age limit 21 years old 2-year driver's license 1000 TL guarantee fee for economy class vehicles, 24 years old 3-year driver's license 1500 TL guarantee fee for middle class vehicles, 26 years old 4-year driver's license 2500 TL guarantee for upper class vehicles 27 years old 5-year driver's license 4000 TL guarantee fee is charged.
Do I Need to Pay a Deposit for the Car I Rented? How Many Days Will the Provision Fee be Refunded?
Provision (Deposit) is not requested from our foreign guests whose valid passport and flight information have been received. However, credit card and authorization are requested from domestic customers who will rent a car for the first time.
Provision, after the termination of the lease; if any, toll highway bridge crossings, missing fuel, km limit limit, damage costs are calculated and the remaining amount is refunded. If these situations are not the case, the full refund of the fee will be forwarded to the bank to which the customer's credit card is connected. The provision is reflected to your credit card within 1 to 10 working days depending on the interbank transaction periods and taking into account public holidays. Dec.
One-Way (Drop) Fee Between Offices: Can I Deliver the Rental Car in a Different City? Dec.
A one-way fee is charged in order to drop off our rented car at a different office from the one you picked up. The relevant amount is charged as a one-way fee at the booking stage.
I Don't Have a Credit Card, Can I Rent a Car?
According to our security rules, driver information and paid card information must be matched for car rental services made through all our reservation channels. Except credit card, Cash, Debit card, Virtual card, October card, Promissory Note, etc. paying methods are not accepted.
What Should I Pay Attention to When Making a Car Rental Contract?
The original and photocopy of your driver's license, ID and passport must be present with you when renting a car. And there must be a credit card belonging to the driver that has a limit of at least as much as the Authorization fee. In addition, your residence address and telephone information will be recorded in your contract.
What Should I Pay Attention to When Picking Up and Returning the Rented Vehicle?
Before signing the vehicle delivery report, check the mileage and fuel of the vehicle and make sure that if there is a defect, it is detected together with the authorized personnel and passed correctly to the report. In addition, you can get information from our authorized personnel about the vehicle's safety equipment and accessories.
In case of delay in the return of the vehicle, it is important to inform the office that the return will be made. Otherwise, when the vehicle delivery time exceeds 2 hours, the 1-day rental price will be reflected. If the vehicle is returned early, the number of unused days will not be refunded. Planning is made according to the rental start and end dates specified in the rental contract.
What Are the Things I Need to Do When I Have an Accident?
In case of an accident, you need to contact us from the phone numbers on the rental agreement. If our guests are hit by a stationary vehicle or if our vehicle is hit by third parties while our vehicle is parked, accident, theft and alcohol detection reports should be obtained by contacting the nearest police or gendarmerie station without changing the location of the vehicle.
If at least one of the following situations exists, the vehicle should definitely not be moved and accident, theft and alcohol detection reports should be obtained by contacting the nearest police or gendarmerie station.
Driving a motor vehicle without a driver's license in case of a collision
The driver has not legally met the age requirement to be able to drive
Having mental health and doubt in the driver
One of the vehicles involved in the accident belongs to public institutions
Damage to property belonging to public institutions occurs
Damage to items belonging to third parties
One of the vehicles involved in the accident does not have traffic insurance
The accident resulted in death or bodily harm
If none of the above mentioned items occurred in the event of a collision, our guests are required to keep a property damage accident detection report according to the manner of occurrence of the accident and submit all documents (license, traffic insurance, driver's license copy and crime scene photos of the opposite party) to both parties involved in the accident in full. Immediately after the accident, it is required to keep an accident and alcohol report and provide information to us within 24 hours along with the relevant documents.
Under What Conditions are Insurance and Insurance Valid?
Traffic and alcohol reports should be kept immediately after the accident. If the accident is bilateral, a copy of the license belonging to the opposite party, a copy of the insurance policy and a copy of the driver's license must be taken from the opposite party at the scene of the accident and the same documents belonging to you must be given to the opposite party. We should be informed immediately after the accident.
In case the vehicle is used under the influence of any alcoholic substance or over the speed limits and the person renting the vehicle is completely defective, the person renting the vehicle is held responsible for all damages that may occur.
In case of missing or invalid documents, which are not kept in the report, the renter of the vehicle may not be injured by the insurance in any way and may not request to benefit.
In addition, in the following cases, the insurance benefit request will be deemed invalid and the resulting damages will be excluded from the insurance coverage:
The use of the vehicle by a person other than the name and names specified on the lease agreement
Using the vehicle outside normal conditions: uses that will damage the engine, driving without taking into account the road conditions and with a flat or damaged tire, incorrect refueling, etc.
Using the vehicle without complying with the traffic rules: Exceeding the speed limit, running a red light, etc. other violations, driving the vehicle under the influence of alcohol or any substance
The load carried in the vehicle causes an accident
Careless use of the vehicle: Not using the vehicle according to precipitation and road condition, not following the vehicle in front in accordance with the safety tracking distance, etc.
Failure to notify from the contact number provided in the event of an accident, damage or theft, abandonment of the vehicle from the scene of an accident, etc. situations
Traffic and alcohol reports are not received despite the fact that no more than 48 hours have passed since the accident occurred
Failure to hand over the original key in case of theft of the vehicle
Although the lease term has expired, the vehicle should continue to be used and not delivered without any approval
Taking action for damages caused to tires, headlights or windows without notifying the relevant contact numbers
The amount of financial compensation that will consist of damages caused to third parties in accidents that occur is covered by financial liability insurance. The amounts remaining outside the guarantee are the responsibility of the vehicle renter. Izmir Car Rentals cannot be held responsible for the amounts left out of the guarantee.
What Should I Do In Case of Vehicle Malfunction?
In case of a malfunction, you need to contact us from the phone numbers on the rental agreement. Accordingly, due to the fact that the rented vehicle is in an unusable condition due to damage, malfunction or any other reason, another vehicle in the same segment or in a higher segment is allocated free of charge within 24 hours.
Who Pays the Traffic Fine That is Deducted on the License Plate of the Car I Rented?
Traffic fines written on the license plate of our rental vehicles are notified to us. The fines notified to us by the Ministry of Finance are collected from the credit card that our guest submitted during the rental process.
Are There HGS in the Vehicles?
There are HGS in our entire fleet of vehicles. At the end of your rental period, your HGS usage information reaches our offices and the pass fee will be charged from your credit card or authorization fee.
Is It Possible for Someone Else to Use My Rental Car?
The rental agreement is made with the person who rents the vehicle. Depending on the contract, all insurance and guarantee conditions of the vehicle contain the information of the person renting the vehicle. In the event that a person whose information is not included in the rental agreement is the party of a financially or morally damaged accident as a driver, all insurance and guarantees are deemed invalid. Both the renter of the vehicle and the person involved in the accident are held responsible for the accident.
What is October Driver Service?
October driver service in rental cars; It ensures that an additional driver to the renter of the vehicle is also a party to the contract, takes part in insurance and guarantees. October driver service is provided by the rental company. According to the class of the vehicle you are renting, 21 years old 2-year driver's license for economy class vehicles, 24 years old 3-year driver's license for middle class vehicles 26 years old 4-year driver's license for premium vehicles 27 years old 5-year driver's license is excluded from insurance coverage if not specified. Accordingly, insurance and helmet will not be activated in case of damage that will occur.
